Our top-secret client (no, it's not the Swedish military) is a major player in the manufacturing industry and is constantly looking to improve its performance and efficiency.
To first understand the client better, we transformed Meta Bytes into a manufacturing company and embarked on a 15-year journey to Ethiopia to understand the ancient methods of...
Sorry, I got carried away! Where were we? Right, customer value and domain expertise.
To understand the customer better and deliver value iteratively, we first built a PoC (Proof of Concept) to perform various repetitive tasks in the customer's finance department, freeing up time for several key employees. The customer has a legacy ERP system and as automation can be quite complex in such a system, we decided to build a software robot (RPA). This robot partially performed its tasks via the same user interface as the staff, while keeping the business logic and rules intact.
This has been a learning experience for both us and the client and we are now in the starting phase to create a strategy and ecosystem for a move from the old, heavily customised ERP system to a cloud-based one without spending money and development time twice on optimizing the same business processes and business domains in both the new and old systems.
This client is unique but not when it comes to the set of challenges and obstacles they face. Here are some key takeaways which are the same for many (if not most) of our enterprise clients: